"Screw the Customer" is an interesting article by David S. Isenberg, the author of "The Rise of the Stupid Network: Why the Intelligent Network was a Good Idea Once but isn't Anymore."

When the interests of network users diverge from the interests of telcos and cablecos, consultant Tom Nolle says, "Screw the customer." Nolle believes that today's telcos must remain profitable so network services we depend on will be stable, even at the expense of values like low prices, high capacity, openness and innovation. Venture capitalist Roderick Randall agrees; he has been saying, "The Stupid Network is a stupid idea," for years, despite the fact that every winner app of the last decade, stuff we can't live without anymore, came to market on the Stupid Network.

Indeed, the Stupid Network is where the interests of users and telcos part ways.